Terms and Conditions

Last Updated: November 20, 2024

Welcome to Eliteglowss! These Terms and Conditions govern your use of our website and the purchase of jewelry products. By accessing or using our website, you agree to be bound by these terms, so please read them carefully. If you do not agree to these terms, please refrain from using our website.

1. General Terms

  • Agreement: By using our website and services, you agree to be bound by these Terms and Conditions, as well as any other applicable policies, guidelines, or rules. If you make a purchase from Eliteglowss, you are agreeing to these terms.

  • Eligibility: You must be at least 18 years of age or have parental consent to use this website and purchase products.

  • Changes to Terms: Eliteglowss reserves the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revisions.

2. Products and Services

  • Product Information: We strive to provide accurate descriptions and images of all products on our website. However, we do not guarantee the accuracy, completeness, or reliability of product information, including pricing, descriptions, or availability.

  • Product Availability: All products are subject to availability. In the event that a product is out of stock or unavailable, we will notify you as soon as possible and offer a refund, replacement, or alternative options.

  • Pricing: Prices listed on the website are in US Dollars (USD) and may change at any time without prior notice. The price displayed at the time of your order will be honored, and additional taxes or shipping fees may apply.

3. Order Process

  • Placing an Order: By placing an order on our website, you make an offer to purchase the products selected under these Terms and Conditions. Your order is not binding until we confirm it by sending you an order confirmation email.

  • Order Confirmation: Once your order is placed, you will receive an email with confirmation details, including the order number, items purchased, and total amount due. If you do not receive an order confirmation, please contact us to ensure your order was processed.

  • Order Cancellation: You may request to cancel your order before it is shipped. Once your order is shipped, it cannot be canceled unless there is an issue with the product or delivery.

4. Payments

  • Accepted Payment Methods: We accept payments through a variety of secure methods, including major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

  • Payment Processing: By submitting your payment information, you authorize Eliteglowss to charge your payment method for the amount of your order, including taxes, shipping, and any other applicable charges.

  • Fraud Prevention: We reserve the right to refuse or cancel orders if we suspect fraudulent activity or if the payment cannot be processed for any reason.

5. Shipping and Delivery

  • Shipping Methods and Fees: We offer a range of shipping options. The shipping cost will be calculated during checkout based on your location and the chosen shipping method.

  • Delivery Time: Estimated delivery times will be provided at checkout. However, delivery times may vary based on your location and external factors (e.g., customs, carrier delays). We are not responsible for delays caused by shipping carriers.

  • Address Accuracy: It is your responsibility to provide accurate shipping information. We are not responsible for lost or misdirected packages due to incorrect addresses provided at checkout.

6. Returns and Refunds

  • Returns: If you are not satisfied with your purchase, we accept returns within 14 days of receipt. To be eligible for a return, the product must be in new, unworn, and undamaged condition with all original packaging, tags, and certificates.

  • Refunds: Refunds will be issued to the original payment method after we have received and inspected the returned item. Shipping fees are non-refundable, unless the return is due to our error.

  • Exchanges: We offer exchanges for items of equal value or offer store credit if the requested item is unavailable. Please contact us for exchange procedures.

7. Intellectual Property

  • Ownership: All content on this website, including text, images, graphics, logos, and designs, is the property of Eliteglowss or our content suppliers and is protected by copyright laws. You may not use, copy, reproduce, or modify any content without express written permission from us.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you agree to the collection and use of information as described in the Privacy Policy.

9. Limitation of Liability

  • No Liability for Loss or Damage: Eliteglowss is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to loss of profits, data, or goodwill.

  • Product Use: You agree to use the products purchased from Eliteglowss in accordance with their intended purpose. We are not responsible for misuse of the products or any damages caused by improper use.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, United States.

  • Dispute Resolution: Any disputes arising from or related to these Terms and Conditions will be resolved through binding arbitration in the state of New York, and you agree to submit to the jurisdiction of the courts of New York.

11. Contact Information

If you have any questions about these Terms and Conditions, or need further assistance, please contact us at:

  • Email: info@eliteglowss.com
  • Phone: (716) 386-5424
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We reserve the right to update or modify these terms at any time, and such changes will be reflected on this page.