Sales Policy

Last Updated: November 20, 2024

At Eliteglowss, we are committed to offering high-quality jewelry and providing our customers with an exceptional shopping experience. Please read our Sales Policy carefully to understand how we handle orders, payments, and other essential aspects of your purchase.

1. Order Process

  • Placing an Order: To place an order, simply browse our online store, select the items you wish to purchase, and proceed through our secure checkout process. After completing your order, you will receive an order confirmation email, which includes the details of your purchase.

  • Order Confirmation: Once your order is placed, we will send you an email confirming your order. This email will contain your order number, item details, and the total amount due. If you do not receive an order confirmation, please contact us to ensure your order was processed.

  • Availability of Products: All products are subject to availability. In the rare event that an item is out of stock or unavailable, we will notify you as soon as possible and offer you alternatives, a refund, or the option to wait for the item to be restocked.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in US Dollars (USD). Prices are subject to change without notice, but the price displayed at the time of your order will be honored.

  • Payment Methods: We accept a variety of secure payment methods, including:

    • Credit/Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Other payment options available at checkout

  • Sales Tax: Applicable sales tax will be added to your order based on the shipping address, as required by local tax laws.

  • Order Cancellation: Once your order is confirmed, it cannot be canceled unless there is an issue with payment or product availability. In case you need to cancel your order, please contact us immediately, and we will do our best to accommodate your request.

3. Shipping and Delivery

  • Shipping Options: We offer various shipping options to cater to your needs, including standard and expedited shipping. Shipping fees will be calculated based on your location and shipping method at checkout.

  • Shipping Time: Estimated delivery times are as follows:

    • Domestic orders (within the U.S.): 5-7 business days
    • International orders: 7-14 business days (depending on the destination country)

Please note that delivery times may vary due to factors such as carrier delays or customs processing. We are not responsible for delays caused by third-party shipping providers.

  • Shipping Address: It is your responsibility to provide the correct shipping address. Please ensure your shipping address is accurate before finalizing your order. Eliteglowss is not responsible for lost or misdirected packages due to incorrect addresses.

  • Free Shipping: We offer free standard shipping for orders over a certain amount (please check our website for current thresholds).

4. Returns and Exchanges

  • Return Eligibility: We accept returns within 14 days from the date you receive your order. To qualify for a return, the item must be in new, unworn, and undamaged condition with all original packaging, tags, and certificates of authenticity (if applicable).

  • Non-returnable Items: Custom-made, engraved, or personalized jewelry is non-returnable, unless it is defective or damaged upon arrival.

  • How to Return: To initiate a return, please contact us at info@eliteglowss.com within 14 days of receiving your order. We will provide you with a Return Authorization Number (RA#) and instructions for returning the item.

  • Refunds: After receiving and inspecting the returned item, we will process your refund to the original payment method. Refunds typically take 5-7 business days to reflect in your account.

  • Exchanges: If you would like to exchange an item, please contact us as soon as possible. Exchanges are subject to product availability, and you will be responsible for the cost of return shipping. We will send you a replacement item upon receipt of the returned item.

  • Shipping Costs: Shipping costs for returns and exchanges are the responsibility of the customer, unless the return is due to our error (e.g., damaged or incorrect item).

5. Customer Service

  • Contact Us: If you have any questions or need assistance, please contact us at:
    • Email: info@eliteglowss.com
    • Phone: (716) 386-5424
    • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.

6. Privacy and Security

  • Personal Information: We value your privacy and are committed to protecting your personal information. For more details on how we collect, use, and protect your information, please review our Privacy Policy.

  • Data Security: We implement various security measures to protect your payment and personal information. All transactions on our website are encrypted and processed through secure payment gateways.

7. Changes to Sales Policy

Eliteglowss reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about our practices.

Thank you for shopping with Eliteglowss! We strive to offer you beautiful jewelry and excellent customer service. If you have any questions or need assistance, please do not hesitate to contact us.