Privacy Policy

Last Updated: November 20, 2024

At Eliteglowss, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, make purchases, and interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information:

    • Name
    • Email address
    • Mailing address
    • Phone number
    • Payment information (credit card details, billing address)

  • Non-Personal Information:

    • Browser type and version
    • IP address
    • Pages visited on our website
    • Date and time of your visit
    • Cookies and tracking technologies (for more details, see our Cookies Policy)

  • User-Generated Information:

    • Feedback, reviews, or comments you submit through our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal and payment information to complete your purchase, process payments, and deliver your products to the correct address.

  • To Improve Our Services: The non-personal information we collect helps us understand how our website is used, allowing us to improve its functionality, content, and design.

  • Customer Communication: We use your contact information to send you order updates, shipping notifications, and promotional materials. You can opt out of promotional emails at any time by clicking the “unsubscribe” link in the email.

  • Customer Support: We may use your information to respond to inquiries, process returns, and resolve issues regarding your orders.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering products. These third parties are only allowed to use your information to perform services for us and are obligated to keep your information secure.

We may also disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.

4. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, alteration, or disclosure. This includes using secure payment processing systems, encryption technologies, and administrative measures to safeguard your information.

However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to remember your preferences and improve website functionality. You can choose to disable cookies in your browser settings, but this may affect your ability to use some features of our website.

For more detailed information on how we use cookies and other tracking technologies, please refer to our Cookies Policy.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Eliteglowss does not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child has provided us with personal information, we will take steps to delete such information as soon as possible. If you believe we have mistakenly collected information from a child, please contact us immediately.

8. Your Rights and Choices

  • Access and Correction: You have the right to access and update the personal information we have on file for you. You can also request to have your information deleted, subject to legal and contractual obligations.

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions provided in the emails. You can also contact us directly to request removal from our marketing lists.

  • Do Not Track: Some web browsers have a “Do Not Track” feature that sends a signal to websites to request not to track your online activities. We do not currently respond to “Do Not Track” signals.

9. International Transfers

If you are located outside of the United States, please be aware that your personal information may be transferred to, and stored on, servers located in the United States or other countries. By using our website and providing your personal information, you consent to these transfers.

10. Changes to This Privacy Policy

Eliteglowss reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent update. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us:

  • Email: info@eliteglowss.com
  • Phone: (716) 386-5424
  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

By using our website and services, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy.